Transfer to operator block

Last updated on April 10, 2024

English version of the documentation is under development.

This block adds an option to continue the conversation with a support employee using the Jivo service.

When working with the smartapp, the transfer to the operator is displayed as a list card.

Transfer to operator is only available in SmartBot projects and is not supported in the test widget.

The block contains an optional field Message to user. The field contains information that is only displayed to the user when they start a conversation with the operator.

Process emerging errors with the Translation error transition.